Information and Policies

The Brass Band of Battle Creek is strongly committed to making everyone feel welcome at our concerts. To that end, a few guidelines for attendance are listed here.

 

Lost Tickets

If you have lost or misplaced your tickets please contact the Business Office as soon as possible. The Business office will be able to issue you duplicate seating passes, which you can pick up prior to the concert at the Box Office. The Box Office opens one hour prior to each concert and is located in the lobby of W.K. Kellogg Auditorium.

 

Elevators

There are not elevators available for patron use. We apologize for this but we must adhere to the Fire Marshall’s policy.

 

Electronic Communication
  • Please turn off or silence all cell phones, pagers, watch alarms, and electronic devices.
  • Patrons with hearing aids are asked to be attentive to the sound level of their hearing devices and adjust them accordingly.
  • So that all patrons may enjoy the performance, please note that anyone creating a disturbance may be asked to leave the concert hall.

 

Photography, Video, and Audio Recording

Photography, video, and audio recording during the performance is strictly prohibited. However, you are welcome to take photos of yourself, and your friends and family, before and after performances.

 

Food and Beverage

Food and beverages (with the exception of water) are prohibited in W.K. Kellogg Auditorium.

 

Children

Regardless of age, each person must have a ticket and be able to sit quietly in a seat throughout the performance. We recommend families with small children request an aisle seat when reserving their tickets.

 

Late Seating

Performances start at the time designated on the ticket. In deference to the comfort and listening pleasure of the audience, late-arriving patrons will not be seated while music is being performed. Latecomers are asked to wait quietly until the first break in the program, when ushers will assist them to their seats.

 

Security
  • For security reasons, large bags, and backpacks, will not be allowed in the auditorium and if brought in may be subject to search.
  • W.K. Kellogg Auditorium is part of the Battle Creek Public School campus and thus is a firearms-free facility. No one is allowed to possess or carry a firearm on the premises.

 

In the Event of an Emergency

Emergency exits are clearly marked throughout the building. In the event of an emergency, ushers and house staff will provide instructions. Contact an usher or a member of the house staff if you require medical assistance.

 

Emergency Procedures

In the event of an emergency evacuation, a trained member of the BBBC staff will assist you.

Patrons with Special Needs

The Brass Band of Battle Creek is strongly committed to making our concerts accessible to all patrons. The information presented here is to assist persons with disabilities, their companions, and families so that you can have a safe and comfortable experience.

 

Tickets for Accessible Seating
  • Special seating options are available for mobility-impaired persons and their companions and families. There are seating locations that are wheelchair-accessible and scooter accessible, where patrons can remain in their wheelchairs or transfer to chairs.
  • Tickets for wheelchair-accessible and companion seating can be purchased by phone or in person at a retail outlet.

 

Accessible Parking

A limited number of handicapped parking spaces are available in the small lot located to the right of the main entrance to the auditorium. These spaces are available on a first-come, first-served basis for vehicles displaying a DMV handicapped parking hangtag or license plate. Early arrival is encouraged as these spaces fill up.

 

Access to the Building

There is a barrier-free entry to W.K. Kellogg Auditorium with automatic doors and a ramp located at the side door to the right of the main entrance.

 

Accessible Restrooms

All W.K. Kellogg Auditorium restrooms are fully accessible.

 

Service Animals

Trained guide dogs and service animals are welcome in W.K. Kellogg Auditorium. If you have any questions please contact the House Manager.